Exchange Policy

Exchange Policy:

1. All exchange item should have original packing, accessories, and reason of exchange.

2. To reach the target of hassle free internet purchase, QC are done strictly for every item, in case if you found any defective products, please contact us in 2 days time for exchange after receiving it.

3. Exchange item is allowed to change for the same model only.

4. Our terms of definition for defects includes, manufacturing defect, large area of dirt, decoration of clothes is missing .

5. Exchange for defective products must be done within period stated, additional postal fee will be bear by HottestDream.


Conditions that are not under Exchange Policy:

* Misuse or mishandling of product,
* Incorrect storing method, i.e. in damp environment,
* Exposure to too high or too low temperature,
* Any alteration done to product
* Dirt cause by food and drinks

* Any exchange done without contacting our customer service
* Any product returned with incomplete packing and accessories
* Tag was removed and wore item
* We do not accept exchange reason like buyer changed their mind, product not as
nice as display image, too big or too small etc


****all goods sold are not refundable****